Frequently Asked Questions
Everything you need to know about shopping at New Look
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation with a tracking link. You can also view your order status by logging into your account and visiting the 'My Orders' section.
What is your return policy?
We offer a 28-day return policy from the date of receipt. Items must be unworn, unwashed, and have all original tags attached. Some exclusions apply to jewelry and swimwear for hygiene reasons.
Do you offer international shipping?
Yes, we ship to over 100 countries worldwide. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer digital payment options like PayPal, Apple Pay, and 'Buy Now, Pay Later' services via Klarna.
How do I find the right size?
Each product page features a detailed size guide to help you find your perfect fit. We provide measurements for UK, EU, and US sizing to ensure accuracy across our global collections.
Can I change or cancel my order after it's placed?
Because we aim to process orders as quickly as possible, there is a very limited window to make changes. Please contact our customer service team immediately, and we will do our best to assist you before the order reaches our warehouse.